Terms and conditions

Tri-Topia has taken great care with all the arrangements that concern your holiday and the contents of our website. We ask you to read the following conditions carefully before making the booking. If you have any queries regarding any of the following points please do not hesitate to contact us..

PAYMENT:

An initial non refundable deposit of 25% of the total to be paid per person per week made payable to Mrs S Thomas or payment via bank transfer. If you are taking sole occupancy of the gite then the required deposit will be equal to the number of beds in the gite or number of guests in your party x £150 (whichever is the greater number). The total balance of the holiday is to be paid 8 weeks prior to your arrival at Tri-Topia.

If the payment is not received in this way then the booking may be treated as cancelled and we reserve the right to retain the deposits, which have been paid. Please note that bank transfer is our preferred method of payment and details can be obtained by speaking to us on the phone.

CANCELLATION BY THE CLIENT:

The following cancellation will apply once notice of cancellation has been received in writing. We will contact you by email to confirm your requests. In cases where we do not receive your requests in writing we will not be held responsible. Sending request of cancellation by recorded delivery is advisable. You will be liable to pay the balance of the monies in full if you do not notify Tri-Topia of your intention to cancellation or if you fail to arrive at Tri-Topia.

PERIOD BEFORE ARRIVAL WITHIN WHICH CANCELLATION IS RECEIVED CANCELLATION CHARGES AT % OF THE TOTAL PRICE
More than 10 weeks Loss of deposit
6 – 10 weeks 40%
4 – 6 weeks 60%
Less than 4 weeks 100%

CANCELLATION BY Tri-Topia:

Whilst rare, it could at some stage be necessary to make minor alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the choice of either accepting the changed arrangements notified to you, purchasing an alternative holiday date, or cancelling your holiday and receiving a full and prompt refund of all monies paid to us.

Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests.

CONDITIONS OF CARRIAGE/FLIGHTS:

Tri-Topia does not organise flights, ferry or train travel although we do provide return airport (Poitiers/Limoges) and rail station (Poitiers) transfers. Tri-Topia has no part in the contract between you and the chartered, airline, ferry or train company.

DAMAGE:

Any damage to the accommodation or property of Tri-Topia or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.

INSURANCE:

Clients must have a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with Tri-Topia. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking. You should be in possession of an up to date EHIC card available from your local post office before travelling abroad.

RISKS:

You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you as a result of participation in those activities. You will be requested to sign a disclaimer upon arrival, which outlines your acceptance of the risks as part of participation in the activities at Tri-Topia This does not remove our legal duty of care but is simply used to highlight your acceptance of the risks inherent in the activities in which you are participating.

CHANGES TO TRI-TOPIA ITINERARY:

Occasionally we might have to differ from a displayed itinerary. All itineraries advertised on our website are of example only and not a statement of intent. Tri-Topia has the right to change and adapt the displayed itineraries as they see fit. If by any chance additional expenses are incurred through situations outside of our hands i.e.; delays, accident, strike, riots, God forbid war and the like Tri-Topia will not be held accountable.